Ebaje Privacy Policy – Your Data Is Safe with Us

This privacy policy has been prepared by the company operating the ebaje platform and is https://ebaje.click Applies to all users of the website and its associated mobile applications.

By using any ebaje service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

This Privacy Policy has been drafted in accordance with applicable laws and regulations of Bangladesh. We are committed to maintaining full transparency in our relationship with users. Your trust is our most valued asset.

Ebaje collects user information in two ways — data you provide directly, and data collected automatically. Each category is explained in detail below.

We only collect information that is strictly necessary to provide our services. No additional or irrelevant data is requested.

Ebaje uses your information for the purposes listed below. Each purpose is aimed at improving service quality and enhancing your experience.

• Account management: Your information is used for registration, login verification, and account security.
• Identity Verification (KYC): Identity document information is verified to meet legal obligations and prevent fraud.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer support: Your contact information is used to resolve issues and respond to your queries.
• Personalized Experience: Your preferences are analyzed to show you relevant offers and bonuses.
• Security Assurance: Login and usage data are analyzed to detect suspicious activity.
• Legal Obligations: Data is used to comply with applicable laws and regulatory requirements in Bangladesh.
• Promotional Communications: With your consent, we will keep you informed about new offers and promotions.

Ebaje uses internationally recognised technology and practices to keep your data secure. Our security measures are regularly reviewed and updated.

• Encryption: All sensitive data is stored using AES-256 encryption.
• Secure Connection: TLS 1.3 protocol is used for all data transmission.
• Access control: Only authorized personnel may access specific data.
• Regular Audits: Regular security audits are conducted by third-party security specialists.
• Data Backup: Your data is stored in secure, encrypted backups.

Even after your account is closed, certain data may be retained for up to a maximum period as required by Bangladesh law 5 years may be retained. After this period, the data will be permanently deleted.

Ebaje never sells your personal information to third parties for commercial purposes. However, certain data may be shared in the following limited circumstances:

• Payment providers: Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: Data may be disclosed in response to a valid legal order from a Bangladeshi court or government authority.
• Fraud Prevention Services: Limited data may be shared with specialized service providers to detect fraudulent activity.
• Technology service providers: Necessary data may be shared with technology companies that help operate our platform; however, they are not permitted to use this information for any other purpose.

All third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for specified purposes.

Ebaje uses cookies on its website and app to enhance user experience. Cookies are small text files stored in your browser or on your device.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to not function properly.

As an ebaje user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Ebaje is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has created an account on our platform, that account and all associated data will be deleted immediately.

Ebaje reserves the right to update this Privacy Policy as needed. Changes may be made due to legal requirements, the introduction of new services, or security improvements.

• For significant changes, you will be notified in advance via your registered email or SMS.
• For minor changes, only the "Last Updated" date at the top of this page will be revised.
• Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may close your account.

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us directly.

We will process your request within 30 business days. If you are not satisfied with our decision, you may file a complaint with the relevant regulatory authority in Bangladesh.